Casey Lovell Recognized as a Service Hero at the Infirmary

Congratulations to Casey Lovell, Intensive Care Unit, for being recognized as a Service Hero at the Infirmary. He put our values into action by demonstrating COMPASSION after helping a grieving family understand and cope with a terminal diagnosis. Read a snip from his nomination:

I am writing this Service Hero Award nomination because day after day I see Casey care for his patients in a way that is exceptional. Let me first say that Casey exemplifies what a critical care nurse should be. He is an excellent critical thinker, he provides meticulous patient care, and his knowledge about medications, procedures, and patient care techniques is second to none. He would tell you that he is just doing his job, but his patients, families, and colleagues would tell you there is something extra that Casey provides that is special. He is always the first on our team to help catch another nurse up on their patient care, he is a very good bedside educator, and his calm demeanor is valuable within difficult situations as he helps calm the ICU in times of distress.

So all these things are just a part of everyday work for Casey, but in June I saw something extraordinary. I watched Casey lean into an uncomfortable situation with grace and with a loving heart. Casey was caring for a patient that he knew was going to pass away despite our best medical interventions. There were so many friends and family members, that crowd control and provision of patient care was difficult. Instead of getting irritated with all of the extra duties that came with supporting this patient’s family, Casey stayed patient and kind. He helped as many family members as wanted to be at the bedside feel welcomed. He answered the same questions over and over again to family members that were simply hoping for a better answer or outcome by asking again. Casey is deserving of a Service Hero Award because his patient care with patient and their family was the epitome of Reverence, Integrity, Compassion, and Excellence.

Learn more about our values by reading our Mission, Vision and Values.