CHI St. Vincent was featured in Advance Healthcare Network for Nurses in an article titled, “Reduction in Readmissions: The importance of follow-up in providing better, more compassionate care.” The story was written by Labray Merkel, care coordinator at CHI St. Vincent Infirmary.
Nurses strive to provide empathic, compassionate care. However, this can be near impossible when their environment is not conducive to helping them work efficiently as a result of high readmission rates. Not only can unnecessary patient readmissions increase workloads, but they can also generate a sense of “Did we fail the patient somehow?” among nurses.
It becomes clear that reducing unnecessary patient revisits is an important way not just to improve
costs and quality of care, but also to give nurses the environment needed to practice the patient-centered, empathic care they endeavor to provide.
As illustrated by CHI St. Vincent in Little Rock, Ark., increasing contact with surgical patients and tracking them outside the facility helps hospitals more effectively address the causes and barriers that lead to readmissions. This positively impacts the working conditions and morale of the nursing staff.
Click here for the whole article.